Clear Harbor

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Are your support operations as good... as they could be?

DOWNLOAD, "Embracing Change to Create Customer Advocates"

Read how one company tested that concept... and wound up operating at a new level as a result.

Forward thinking companies continually ask themselves, "What could we be doing better? Where can we improve? Are we really as good as we think we are?" This white paper takes a look at a company that was, "Doing it the way we always have," and how by taking a hard look at their operations, managed to make huge improvements in CSAT and profitability.

Discover:

  • A simple technique that took a household appliance company's support operations from a cost center to a profit center in just a few months.
  • How they combined this approach to acheive 90% CSAT and high NPS scores.
  • How they mitigated their risk during testing and rollout
  • And more.